Set a purpose for the appointment
Write down what you want to understand: a diagnosis already given to you, the choices offered, a second opinion or the practical arrangements for treatment. Choose your three most important questions. Include constraints such as travel dates, work, caring responsibilities, language and budget, so they can be discussed before a plan is agreed.
Ask which records the team needs
Request a list of records and an approved way to send them. Relevant existing reports may include consultation letters, discharge summaries and test or imaging reports. Ask whether the team needs the original imaging files as well as the written report, and whether translations are required. Do not order new investigations simply to complete an enquiry form; ask the treating team what is necessary.
Prepare a concise personal summary
Bring a timeline of your concern, previous treatment and current questions. Keep your current medicines and supplements, allergies and previous procedures available for the clinician to review. Avoid posting records in public comments or sending them to an unverified contact. The initial Molindra enquiry only needs your contact details and a brief explanation of the help you want.
Clarify the proposed options
Ask the clinician to explain the proposed care, alternatives, expected benefits, important risks and what happens if you wait. Ask which parts of the discussion are provisional until an in-person assessment. If a term is unclear, ask for an explanation in everyday language. You can request a written summary rather than relying on memory after the call.
Leave with a clear next step
Before ending, confirm who will contact you, which documents remain outstanding and when you should expect a response. Ask how the consultation connects to an estimate, booking and follow-up. If you need an interpreter or want a companion present, arrange this before the next appointment. Keep clinical questions with the treating team and booking or travel questions with the coordinator.